Support

Pilot support and escalation.

Use support for intake-link issues, Checkout questions, Stripe install recovery, connector setup, or urgent dispute deadlines. Include the minimum context needed to keep the dispute moving without sending broad exports or raw card data.

What to include

  • Company name and work email used for the audit request
  • Stripe dispute ID when available
  • Deadline and amount at risk
  • Screenshot or exact error text for install/Checkout issues

Urgent deadlines

If a dispute is due inside 72 hours, include that in the first support message. If it is due inside 24 hours, do not wait for connector setup before sharing the Stripe dispute export.

Public pilot support targets an initial response within 1 business day. Deadline-sensitive issues due within 72 hours are prioritized the same business day during business days.

Install recovery

If Stripe OAuth fails, returns to the wrong workspace, or lands on an unexpected account, send the status link plus the Stripe account ID you intended to connect. ProofArc can help recover the install context without asking for your Stripe secret key.

Evidence boundaries

Support can review dispute artifacts, connector samples, and exact error text. Do not send raw card numbers, passwords, bank credentials, or unrelated customer exports.

Public support is form/email only for launch. If you arrived here from a ProofArc email, reply to that thread with the status link and deadline context.

Send a support request

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